When we say our toys are keepsakes to pass down, we mean it. Every toy and decor piece we create is guaranteed for life. It'll last long after childhood has passed, because kids don't need countless, cheap plastic toys. We want them to enjoy fewer, long lasting, thoughtfully crafted wooden toys with all the good memories attached to them.
If you ever have a quality issue with one of your Smiling Tree keepsakes, no matter how long ago you received it, let us know
. We'll take care of you and your toy.
returns, exchanges, replacements
We hope you fall absolutely in love with every single keepsake we send you. But sometimes plans change and life happens, we get it.
RETURNS + EXCHANGES | We accept returns and exchanges on items that are not personalized, not custom made, and not on clearance within 30 days of your receipt of the package. Item must be in new condition and in its original packaging. Buyer is responsible for return shipping costs as well as any shipping costs required to send an item for exchange.
We do NOT accept returns or exchanges on personalized, custom made, or clearance items.
REPLACEMENTS | If we made a personalization error on your order that was our fault, we will happily replace the personalized item for you. We do not replace items that were incorrectly engraved due to a buyer's error. If you've lost a part of your toy, you can purchase replacement parts here.