FLEX | shipping | lifetime guarantee | returns

standard domestic shipping

lead time | orders ship within 2-4 business days of purchase
delivery time | orders will arrive 2-4 days after ship date
Smiling Tree Toys does not guarantee actual delivery dates.
                                          
ORDER VALUE
SHIPPING
$1 - $22.99
$2.95 
$23 - $49.99 $5.95
$50 + FREE
 

rushed domestic shipping

lead time | orders ship within 1-2 business days of purchase
delivery time | orders will arrive 2-3 days after ship date
Smiling Tree Toys does not guarantee actual delivery dates.

ORDER VALUE
SHIPPING
$1 - $22.99
$14.95 
$23 - $49.99 $17.95
$50 + $12.95
 

international shipping

locations | we ship worldwide
customs fee | your order may be subject to customs fees.  Every country has different rules. Please contact your local customs office to inquire prior to your purchase. Smiling Tree Toys is not responsible for any customs or other import fees.  Smiling Tree Toys does not reimburse customers who incur customs fees.
lead time | orders ship within 2-4 business days of purchase
delivery time | orders may take 2-6 weeks to arrive.  we cannot expedited international shipping.
Smiling Tree Toys does not guarantee actual delivery dates.

ORDER VALUE AND SHIPPING
varies by package weight and destination
use the shipping rates calculator at checkout for your shipping cost
 


lifetime guarantee

When we say our toys are keepsakes to pass down, we mean it.  Every toy and decor piece we create is guaranteed for life.  It'll last long after childhood has passed, because kids don't need countless, cheap plastic toys.  We want them to enjoy fewer, long lasting, thoughtfully crafted wooden toys with all the good memories attached to them.

If you ever have a quality issue with one of your Smiling Tree keepsakes, no matter how long ago you received it, let us know.  We'll take care of you and your toy.

returns, exchanges, replacements

We hope you fall absolutely in love with every single keepsake we send you.  But sometimes plans change and life happens, we get it.

RETURNS + EXCHANGES | We accept returns and exchanges on items that are not personalized, not custom made, and not on clearance within 30 days of your receipt of the package.  Item must be in new condition and in its original packaging.  Buyer is responsible for return shipping costs as well as any shipping costs required to send an item for exchange.

We do NOT accept returns or exchanges on personalized, custom made, or clearance items
REPLACEMENTS | If we made a personalization error on your order that was our fault, we will happily replace the personalized item for you.  We do not replace items that were incorrectly engraved due to a buyer's error.  If you've lost a part of your toy, you can purchase replacement parts here.