FAQS

our products

Everything is handmade by our team of four in our red barn wood shop on the Minnesota prairie.  We're fueled by indie music, dark chocolate, and our passion for eco-friendly gifts.

Most of our toys and decor items are finished with our in-house blend of two simple ingredients: organic jojoba oil and locally sourced beeswax.

Our teethers, toy crates, and memory/domino games come unfinished.

We never use paints, stains, dyes.

Most of our items are made from three types of sustainably sourced hardwoods grown in the USA: maple, cherry, and walnut.

We make some of our items from eco-friendly, formaldehyde-free wood veneer with a fiberboard core.  We only source USA-made veneer wood to ensure it's top quality. 

Your purchase means we're here for you for life. We create with safety and durability in mind; your keepsake will last a lifetime. If you ever have a quality issue with one of our items, we will happily repair or replace it.  Read more about our lifetime guarantee here

Yes. Whether Fido chewed one of your alphabet blocks or your toddler threw his name puzzle letter down a rabbit hole, we've got you covered.  Purchase replacement parts here.

orders + shipping

Orders with standard domestic shipping will ship within 2-5 business days of purchase and take 2-4 days in transit.  Orders with rushed domestic shipping will ship within 1-2 business days, be upgraded to Priority Mail, and take 1-2 days in transit.  For lead and transit times on international orders,  see here. 

Domestic orders $50+ ship for free.  All other domestic orders ship for either $2.95 (order value $1-$21) or $5.95 (order value $22-$34).  Rush shipping is also available. See all domestic shipping rates here.

Yes, of course!  We never include printed receipts or pricing info in our packages (to save on paper), and we'll include a short, handwritten gift note message if you'd like.  Just tell us your message in the 'special notes' box at checkout.

Yes, we ship worldwide via USPS First Class and Priority International Mail. 

International orders may be subject to customs fees, and we are not responsible for any customs fees you may incur. Read our complete international shipping policy here

Pricing depends on the item(s) in your cart and destination. 

Get an international shipping quote using our shipping calculator on the checkout screen. 

We will only be able to make your requested changes if we have NOT YET personalized and/or shipped your order item(s).

Choose the "open orders" option in our contact form and tell us your order number and what needs to change. 
IMPORTANT: we often engrave items right after we receive an order.  So even if you wrote with a revision to your order immediately after your purchase, we can't promise we can change it for you free. 
Please always double check personalization details and shipping addresses prior to completing your order.

Most of our items ship USPS Mail.  Please refer to your order's tracking number to follow its progress.  Sometimes USPS tracking requires 24-48 hours to update.  If you order is marked as delivered but has not yet arrived, please wait 24 hours as it will often arrive within that time. 

We do not guarantee actual delivery dates, and as such are not responsible for packages delayed in transit.

If your order still has not arrived 10 days after it's ship date, please let us know and we can look into it for you.

Items that are not personalized or custom ordered are eligible for return or exchange. See our complete returns and exchanges policy here.

personalized wooden name blocks for babies and toddlers

collabs + press

Absolutely! Just fill out our collabs request form and we'll get back to you with any current opportunities.

Yippee! Please email our Community Manager at social@smilingtreetoys.com and let us know what info we can share with you.

wholesale

Yes, we offer a limited selection of our product line at wholesale prices.  Please complete our wholesale inquiry form and we'll send you all the details.

natural wood elephant teething toy for babies

corporate + custom orders

Glad you asked!  We design and make high quality, branded corporate gifts that elevate your brand above the crowd.  Visit our corporate gifting page to see sample products and get a quote.

Sometimes.  It depends on the nature of your request and the volume you're looking to purchase. If you want to place a bulk order for a custom item, please share details and we'll let you know if it's doable.

We don't take custom orders from individuals looking to purchase a single customized toy.

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