Everything is handmade by our team of four in our red barn wood shop on the Minnesota prairie.  We're fueled by indie music, dark chocolate, and our passion for eco-friendly gifts.

Most of our toys and decor items are finished with our in-house blend of two simple ingredients: organic jojoba oil and locally sourced beeswax.

Our teethers, toy crates, memory, and color-your-own craft items come unfinished.

We never use paints, stains, dyes.

Most of our items are made from three types of sustainably sourced hardwoods grown in the USA: maple, cherry, and walnut.

We make some of our items from eco-friendly, formaldehyde-free wood veneer with a fiberboard core.  We only source USA-made veneer wood to ensure it's top quality. 

Your purchase means we're here for you for life. We create with safety and durability in mind; your keepsake will last a lifetime.

If you ever have a quality issue with one of our items, we will happily repair or replace it.  Just email us 1) a photo of your item and 2) your order number.

Read more about ourlifetime guarantee here. 

Yes. Whether Fido chewed one of your alphabet blocks or your toddler threw his name puzzle letter down a rabbit hole, we've got you covered.  Purchase replacement parts here.

Orders with standard domestic shipping will ship within 2-5 business days of purchase and take 2-5 days in transit. 

Orders with rushed domestic shipping will ship within 1-2 business days, be upgraded to Priority Mail, and take 1-2 days in transit. 

For lead and transit times on international orders, see here. 

Domestic orders $50+ ship for free.  All other domestic orders ship for either $2.95 (order value $1-$21) or $5.95 (order value $22-$34).  Rush shipping is also available. See all shipping rates here.

Yes, of course!  We never include printed receipts or pricing info in our packages (to save on paper), and we'll include a short, handwritten gift note message if you'd like.  Just tell us your message in the 'special notes' box at checkout.

Yes, we ship everywhere in the world (except for the UK and South Korea) via Global Post and US Priority International Mail. 

International orders may be subject to customs fees, and we are not responsible for any customs fees you may incur. Read our complete international shipping policy here. 

Pricing depends on the item(s) in your cart and destination. 

Get an international shipping quote using our shipping calculator on the checkout screen. 

We will only be able to make your requested changes if we have NOT YET personalized and/or shipped your order item(s).

CONTACT US ASAP with your order number and what needs to change.  We can't make any promises, but we'll adjust your order if we can.

IMPORTANT: we often engrave items right after we receive an order.  So even if you wrote with a revision to your order immediately after your purchase, we can't promise we can change it for you free. 
Please always double check personalization details and shipping addresses prior to completing your order.

We ship via US Mail and UPS. Please refer to your order's tracking number to follow its progress.  Sometimes tracking requires 24-48 hours to update online. 

If you order is marked as delivered but has not yet arrived, please wait 24 hours as it will often arrive within that time. 

We do not guarantee actual delivery dates, and as such are not responsible for packages delayed in transit.

If your order still has not arrived 10 days after its ship date, please let us know and we can look into it for you.

Items that are not personalized or custom ordered are eligible for return or exchange. See our complete returns/exchange policy here.

Absolutely! Just fill out our collabs inquiry form and we'll be in touch.

Yippee! Please email our Community Manager at social@smilingtreetoys.com and let us know how we can help.

Happy to! We design and handcraft sustainable corporate gifts in addition toys. Visit our sister site Smiling Tree Gifts to learn more. Same high quality, same lifetime guarantee, same great owners :)

Sometimes. We don't take custom orders from individuals looking to purchase a single customized toy.

If you want to place a high volume order for a custom item, please share details and we'll let you know if it's doable.

No, we do not offer our products for wholesale.