Holiday Shipping Update
Order by Monday, 12/16/24 with STANDARD shipping for expected (but not guaranteed) delivery before Christmas.
Order by Tuesday, 12/17/24 with RUSH shipping for delivery before Christmas.
Orders placed Wednesday, 12/18/24 - Sunday, 12/22/24 will ship as usual (2-5 business days plus transit time; rush options available).
Orders placed Monday, 12/23/24 - Wednesday, 1/1/25 will ship Friday, 1/3/25. Rush shipping is not available during this time. Thanks for your understanding while our family and team enjoy the holidays with loved ones. Happy Holidays to you and yours!
Standard Domestic Shipping
LEAD TIME | Orders ship within 2-5 business days of purchase.
DELIVERY TIME | Orders will arrive 2-5 days after ship date.
We cannot guarantee actual delivery dates.
|
ORDER VALUE
|
SHIPPING
|
| $1 - $49.99 |
$7.95
|
| $50 + |
FREE |
Rushed Domestic Shipping
LEAD TIME | Orders ship within 1-2 business days of purchase.
DELIVERY TIME | Orders will arrive 2-3 days after ship date.
We cannot guarantee actual delivery dates.
|
ORDER VALUE
|
SHIPPING
|
| All Orders |
$19.95
|
LOCATIONS | We ship worldwide except for the United Kingdom and South Korea (due to VAT and customs requirements).
CUSTOMS FEES | Your order may be subject to customs fees. Every country has different rules. Please contact your local customs office to inquire prior to your purchase. Smiling Tree Toys is not responsible for any customs or other import fees and does not reimburse customers who incur customs fees.
EU VAT FEES | All orders shipped to EU member countries will be subject to the local rate of VAT in your country. VAT ranges from 17% to 27% not including any applicable duties or fees. Smiling Tree Toys is not responsible for any VAT or other import fees and does not reimburse customers who incur such fees.
LEAD TIME | Orders ship within 2-5 business days of purchase.
DELIVERY TIME | Orders may take 2-6 weeks to arrive. We cannot expedited international shipping or speed up the transit time/customs clearance process. We do not guarantee actual delivery dates nor ship free replacements due to delayed/lost packages.
INTERNATIONAL SHIPPING RATES | Vary by item(s) ordered and destination. Add item(s) in your cart and use the shipping calculator on your cart page to calculate the shipping rate.
Lifetime Guarantee
When we say our toys are keepsakes to pass down, we mean it. Everything we create is guaranteed for life. It'll last long after childhood has passed, because kids don't need countless, cheap plastic toys. Let's offer them fewer, long lasting, thoughtfully crafted wooden toys with happy memories attached to them.
If you ever have a quality issue with one of your Smiling Tree keepsakes, no matter how long ago you received it,
let us know by sending a photo of your item and your order number. We'll take care of both you and your toy.
Returns, Exchanges, Replacements
We hope you absolutely love every single keepsake we send you. But sometimes life happens and plans change, we get it.
RETURNS + EXCHANGES | We accept returns and exchanges on items that are not personalized, not custom made, and not on clearance within 30 days of your receipt of the package. Items must be in new condition and original packaging. Buyer is responsible for return shipping costs plus any shipping costs required to send an item for exchange.
We do NOT accept returns or exchanges on personalized, custom made, or clearance items.
REPLACEMENTS | If we made a personalization error on your order that was our fault, we'll happily replace the personalized item for you. We do
not replace items that were incorrectly engraved due to buyer error. If you've lost a part of your toy, you can
purchase replacement parts here.
