shipping + lifetime guarantee + returns

COVID-19 shipping update

Our lead times listed below remain the same, but USPS delivery times are delayed 1-2 days
(So your package will arrive 1-2 days later than stated below).
Thanks for your understanding during this time!

standard domestic shipping

LEAD TIME | orders ship within 2-5 business days of purchase
DELIVERY TIME | orders will arrive 2-4 days after ship date
Smiling Tree Toys does not guarantee actual delivery dates.
                                          
ORDER VALUE
SHIPPING
$1 - $22.99
$2.95 
$23 - $49.99 $5.95
$50 + FREE
 

rushed domestic shipping

LEAD TIME | orders ship within 1-2 business days of purchase
DELIVERY TIME | orders will arrive 2-3 days after ship date
Smiling Tree Toys does not guarantee actual delivery dates.

ORDER VALUE
SHIPPING
$1 - $22.99
$14.95 
$23 - $49.99 $17.95
$50 + $12.95
 

international shipping

LOCATIONS | we ship worldwide
CUSTOMS FEES | your order may be subject to customs fees.  Every country has different rules. Please contact your local customs office to inquire prior to your purchase. Smiling Tree Toys is not responsible for any customs or other import fees and does not reimburse customers who incur customs fees.
LEAD TIME | orders ship within 2-4 business days of purchase
DELIVERY TIME | orders may take 2-6 weeks to arrive. We cannot expedited international shipping or speed up the transit time/customs clearance process. We do not guarantee actual delivery dates.
INTERNATIONAL SHIPPING RATES | vary by item(s) ordered and destination. Add item(s) in your cart and use the shipping calculator on your cart page to calculate the shipping rate.

natural wooden toys for babies and kids Smiling Tree Toys

lifetime guarantee

When we say our toys are keepsakes to pass down, we mean it. Every toy and decor piece we create is guaranteed for life. It'll last long after childhood has passed, because kids don't need countless, cheap plastic toys. Let's offer them fewer, long lasting, thoughtfully crafted wooden toys with happy memories attached to them.

If you ever have a quality issue with one of your Smiling Tree keepsakes, no matter how long ago you received it, let us know.  We'll take care of both you and your toy.

Do Something Green Today

returns, exchanges, replacements

We hope you absolutely love every single keepsake we send you.  But sometimes life happens and plans change, we get it.

RETURNS + EXCHANGES | We accept returns and exchanges on items that are not personalized, not custom made, and not on clearance within 30 days of your receipt of the package.  Items must be in new condition and original packaging. Buyer is responsible for return shipping costs plus any shipping costs required to send an item for exchange.

We do NOT accept returns or exchanges on personalized, custom made, or clearance items

REPLACEMENTS | If we made a personalization error on your order that was our fault, we'll happily replace the personalized item for you.  We do not replace items that were incorrectly engraved due to buyer error.  If you've lost a part of your toy, you can purchase replacement parts here.

What you do makes a difference. And you have to decide what kind of difference you want to make.
 

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