faqs | policies

  • DOMESTIC SHIPPING RATES

    -$2.95 flat-rate standard shipping: all orders $0 - $20.99
    -$5.95 flate-rate shipping: all orders $21.00 - $99.99
    -FREE shipping: all orders $100.00 or more
    - $12.95 - $20.95 RUSH shipping via Priority Mail: available for all orders, rate varies by dollar value of order 

    International shipping costs based on order weight and destination (see below).

    SHIPPING TIMES

    -domestic standard shipping: orders ship within 2-5 business days of purchase 
    -domestic RUSH shipping: orders ship within 1-2 business days of purchase
    -international standard shipping: orders ship within 2-5 business days of purchase

    TRANSIT TIMES + PACKAGE TRACKING
    -Once shipped, domestic standard shipping takes 3-4 days in transit.  Domestic rush shipping takes 2-3 days in transit. (See below for international transit times.)
    -Package tracking is provided free of charge on all domestic orders. (See below for international package tracking options.)

    INTERNATIONAL SHIPPING
    We ship worldwide via two methods: First Class International and Priority International.

    First Class International:
    -our standard shipping method (unless you upgrade to Priority International prior to purchasing, please contact us for a rate quote)
    -shipping costs based on order weight and destination country (shipping quote available after placing items in your shopping cart; rush options available)
    -package tracking and delivery confirmation is NOT available
    -delivery time: expect 2-3 weeks, sometimes longer depending on location and customs clearance

    Priority International:
    -for RUSH delivery or orders weighing over 4 lbs
    -shipping costs based on order weight and destination country (shipping quote available after placing items in your shopping cart; rush options available)
    -package tracking and delivery confirmation provided by USPS for most (but not all) countries
    -delivery time: expect 6-10 business day delivery (cannot be gauranteed)

    INTERNATIONAL CUSTOMS FEES
    All customs or other import fees will be paid for by the customer.  Smiling Tree cannot be held responsible for any customs fees, other import fees, or delayed processing times.  Please know that fees and processing times vary by country, and we cannot predict the amount you may be charged nor how long a package will take to clear customs.

    SHIPPING ERRORS AND LOST PACKAGES
    Shipping errors and lost packages are rare. Please know Smiling Tree cannot be held responsible for shipping errors beyond our control such as delayed/damaged/lost packages or incorrect addresses provided by the buyer. We package all of our toys very carefully and provide tracking/delivery confirmation on all domestic orders, so shipping errors rarely occur. In the unlikely event that your package is lost in the mail, we will refund you for the cost of the toys (NOT including shipping fees).  For lost packages to be eligible for a refund minus shipping, you must notify us within 90 days of the shipping date.

    SHIPPING INSURANCE
    For high value orders, we strongly recommend you purchase optional shipping insurance (available for both domestic and international orders).  To purchase shipping insurance, you must contact us before placing your order.

    GIFT SHIPMENTS
    If your purchasing a gift for someone, we're happy to ship directly to the recipient. Please complete your purchase as you normally would, being sure to enter the lucky recipient's name/shipping address when you check out.  If you want us to include a short handwritten gift note, be sure to include that in the "gift note message" box at checkout. We do not offer gift wrapping, sorry. All receipts are sent electronically to the buyer, so your package will not include any paper receipts or pricing information.

    GREEN PACKAGING MATERIALS
    We ship in recycled, eco-friendly cardboard boxes and padded envelopes. For void fill, we normally use natural brown paper reclaimed from local businesses. We sometimes re-use bubble wrap or air pockets (also reclaimed from local sources). Please recycle or re-use all of these materials after you receive your order!

     

  • WHAT FORMS OF PAYMENT DO YOU ACCEPT?
    We accept online order payments via credit card (Visa, Discover, Mastercard or American Express), PayPal, and Google Pay.

    DO YOU CHARGE SALES TAX?
    Minnesota residents pay 6.875% sales tax. Non-Minnesota residents who provide a Minnesota ship-to address also pay sales tax.

  • WHAT TYPES OF MATERIALS DO YOU USE?
    We use the finest in American grown hardwoods, primarily maple, cherry, and walnut.  We source FSC-certified (sustainably harvested) or locally grown woods for all of our teethers, rattles, and ornaments, and whenever it's available for the rest of our hardwood toys.  Some of our décor pieces are crafted from wood vaneer fiberboard.  We use non-toxic wood glue on items requiring assembly, and the finish on our toys is 100% safe and edible.  Our unique oil blend is made from homegrown organic camelina oil and local beeswax.
     
    HOW DO YOU COLOR YOUR WOODS?  WHAT FINISH DO YOU APPLY?
    We never use stains, paints, or dyes. We use American grown hardwoods, and all of the gorgeous colors and grain patterns you see are 100% natural!  We simply coat them with our very own homegrown finish: organic camelina oil (grown on our family's land) and local beeswax.  Our finished is edible, organic, and safe for all ages. All of our teethers come unoiled.

    DO YOUR WOODEN TOYS SPLINTER?
    No. We use only the finest, non-splintering American hardwoods and individually hand sand every piece so that it's silky smooth.

    HOW DO I CARE FOR MY SMILING TREE TOYS?
    All of our items come with printed care for instructions. Because we use the finest in American hardwoods, our toys are very durable and require little care.  We do, however, have a few suggestions for keeping your toys in tippity-top shape. (We know you’re busy parents, so don’t worry - it only takes two minutes!)

    All teethers are non-splintering and come unoiled. Over time, as your little one chomps on them you may find they lose some of their smoothness. Simply use a dry kitchen scrubber pad or fine-grit sandpaper to hand sand and bring them back to life.

    All of our other toys are finished with our blend of homegrown organic camelina oil and beeswax.  We’ve found this to be the best 100% organic and safe finish for protecting wood and preserving its natural beauty.  If you find your toys lose a bit of their smoothness or sheen, lightly hand sand with fine-grit sandpaper or a dry kitchen scrubber pad and re-finish with a food-grade oil.

  • WHAT'S YOUR RETURN POLICY?
    We stand behind all of our items and we believe you’ll love them as much as we do!  If for any reason you aren't satisfied with your purchase, please let us know. You can send it back to us in its original, unused condition within 2 weeks of receiving it and we'll issue you a full refund. Buyer is responsible for return shipping costs.

    PERSONALIZED ITEMS AND CUSTOM ORDERS ARE NOT RETURNABLE.

    In the event that a manufacturer's defect is found on any item, we'll take care of everything for you (be it a replacement, refund, or other accommodations). 

    WHAT IF I NEED TO CHANGE OR CANCEL AN ORDER?
    Contact us as soon as possible. If it wasn’t a personalized or custom order and we haven't yet shipped it, we'll make the necessary changes or issue you a full refund.

  • DO YOU OFFER GIFT NOTES OR GIFT WRAPPING?
    We DO include gift notes upon request, however we DO NOT offer gift wrapping services. Our toys come ready-to-gift in USA-made cotton bags. These bags are ideal for gifting, storage, and travel. If you like, we can add a handwritten gift note to the bag.  Just let us know what you want it to say in the "gift note message" box when you checkout. 

    DO YOU TAKE CUSTOM ORDERS?
    Sometimes, depending on the specifics of your request. Contact us and we’ll get talking.

    CAN I PURCHASE A GIFT CARD FOR SOMEONE?
    Absolutely! We have Smiling Tree gift cards available in the following dollar amounts: $15, $25, $50, and $100.  All gift cards are delivered electronically; paper copies are not delivered via mail.

    HOW DO I REDEEM A GIFT CARD?
    Gift cards are easy to redeem.  After you make your purchase, you and the recipient will received details instructions via email on how to redeem your gift card. 

    DO YOU SELL WHOLESALE?
    Yes, we wholesale only our teethers.  Please contact us to be added to our wholesale email list so you're sure to receive all wholesale-related updates.

    DO YOU OFFER BULK DISCOUNTS ON LARGE ORDERS?
    Yes!  We have a bulk ordering program available for interested buyer's clubs and co-ops.  If you're an individual interested in placing a large order, please contact us to discuss possible discounts.

    DO YOU DONATE ANY OF YOUR PROFITS TO CHARITIES?
    Yes – ‘tis better to give than to receive!  We’re fortunate to be able to support ourselves by doing something we truly love and believe in.  So it only feels right to share our good fortune with others.  As former Peace Corps Volunteers (we served in West Africa), we make a donation to Peace Corps worldwide development projects for every item sold.  You can learn about the Peace Corps projects we support.

    HOW DO YOU "GO GREEN” AND “SUPPORT LOCAL”?
    -we use locally sourced and FSC certified woods
    -our packaging materials are eco-friendly (recycled cardboard boxes, re-used packing paper/bubble wrap from local businesses)
    -our toys are finished with our very own homegrown blend of organic oil and beeswax
    -our cotton bags are made in the USA from natural cotton, free of harsh chemicals and pesticides
    -we do not include printed receipts/packing slips in our shipments to save on natural resources
    -we participate in our local renewable energies program
    -we shop local and independent whenever possible
    -we’re conscious consumers  – waste not, want not!